Helping Small Business Think Big

The Power of One Employee!

Too often we feel powerless to make a difference.  But the reality is that every time you choose to go the extra mile (or even the extra block) YOU can truly make a difference.  My next book will include many stories about how one employee made a difference.  And it is truly amazing what one or a handful of people can do when they really feel motivated and engaged in their work.

Saw a great example in a short heartwarming and amusing video on YouTube today.  It’s about a family that went to a resort, left to go home and forgot a child’s teddy bear.  When I watched this, I saw a fantastic example of a customer service opportunity that was fun and rewarding for everyone.  When you go the extra mile for a customer, you never know when the result will show up in a viral YouTube video or a rave on a blog somewhere.  Either way, it is outstanding PR for your company and, let me tell you, it doesn’t hurt the employee’s career one little bit!

Check it out right here:

http://www.youtube.com/watch?v=aH90uzU5YUw&feature=youtu.be

And by the way, if you have any stories you would like to share with the world about something that someone at your company did, contact me and let me know.  If it is good, I will include it in my next book.  Free positive PR for your company won’t make them unhappy at all – and it might do a little something extra for your career as well.

 

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